TERMS AND CONDITIONS

Just GO Travel WI LLC

Effective Date: Jun 17, 2026

1. BUSINESS IDENTIFICATION AND CONTACT INFORMATION

1.1 Agency Information. These Terms and Conditions (“Agreement”) govern the relationship between Just GO Travel WI LLC (“Agency,” “we,” “us,” or “our”), an independent travel agency with full business registration, and the client (“Client,” “you,” or “your”) engaging our travel planning and booking services.

1.2 Contact Details.

Business Name: Just GO Travel WI LLC
Physical Address: 1417 Altis Dr, 205, Oconomowoc, WI 53066
Phone Number: 608-218-4349
Email Address: riley@justgotravelwi.com
IATA Number: 52569646
Emergency Contact: 608-218-4349 (for urgent travel issues outside normal business hours)

1.3 Business Hours. Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding federal holidays. Emergency contact services are available outside these hours for clients with active bookings experiencing urgent travel disruptions.

2. SERVICE DESCRIPTION AND SCOPE OF SERVICES

2.1 Agency Role. The Agency acts solely as an intermediary between Clients and travel suppliers, including but not limited to airlines, hotels, cruise lines, tour operators, transportation companies, and travel insurance providers (collectively “Suppliers”). In accordance with federal consumer disclosure statutes and Wisconsin Consumer Act requirements, we clearly establish that we do not own, manage, control, or operate any Supplier and are not responsible for their acts or omissions.

2.2 Service Scope. Our services include:

Providing travel planning advice and recommendations
Researching travel options based on Client preferences
Booking travel arrangements with Suppliers on Client’s behalf
Communicating Client’s special requests to Suppliers
Providing general travel information and guidance
Assisting with travel issues that may arise before or during travel

2.3 Compensation Model. The Agency operates on a commission-only model and does not charge direct service fees to Clients. We receive compensation directly from Suppliers for bookings made through our Agency. This compensation structure is disclosed in accordance with truth in advertising regulations and does not increase the cost of travel services to Clients beyond what is published by the Suppliers.

2.4 Supplier Relationships. The Agency maintains relationships with numerous Suppliers but does not guarantee availability of any specific Supplier or service. We reserve the right to select Suppliers based on our professional judgment of Client needs, availability, and other relevant factors.

3. PAYMENT TERMS AND CONDITIONS

3.1 Payment Schedule. Payment due dates are established according to the terms set by individual Suppliers. The Agency will clearly communicate all payment deadlines to Client upon confirmation of booking. Failure to make payments by the specified deadlines may result in cancellation of bookings and application of cancellation penalties as outlined in Section 4.

3.2 Accepted Payment Methods. The Agency accepts the following payment methods:

Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
Electronic bank transfers
Other payment methods as specifically arranged and confirmed in writing

3.3 Currency and Pricing. All prices are quoted in US Dollars unless otherwise specified. Prices are subject to change until full payment is received and booking is confirmed. The Agency is not responsible for errors in pricing displayed by Suppliers or for currency fluctuations that may affect the final price of travel services.

3.4 Price Increases. In the rare event that a Supplier increases prices after booking but before departure (such as for fuel surcharges, tax increases, or currency fluctuations), these increases will be passed on to the Client. The Agency will notify Client promptly of any such increases.

3.5 Payment Processing. All payments are processed in compliance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and pursuant to Wisconsin Consumer Act transparency requirements. Client authorizes the Agency to process payments using the payment information provided for specified travel arrangements.

4. CANCELLATION AND MODIFICATION POLICIES

4.1 Cancellation by Client. As permitted under Wisconsin consumer protection regulations (Wisconsin Administrative Code ATCP 90-139), the following cancellation penalties apply to all bookings:

Cancellations made 90 or more days before travel: $50 fee
Cancellations made 30-90 days before travel: $200 fee
Cancellations made less than 30 days before travel: $400 fee

4.2 Supplier Cancellation Policies. In addition to Agency cancellation penalties, Supplier-specific cancellation policies may apply. These policies vary by Supplier and may be more restrictive than Agency policies. Client acknowledges that Supplier cancellation penalties may include up to 100% of the booking amount regardless of when cancellation occurs.

4.3 Modification Requests. All booking modification requests are subject to a $25.00 administrative fee per modification. This fee is in addition to any change fees or fare differences imposed by Suppliers. Modification requests are not guaranteed and are subject to availability and Supplier policies.

4.4 Modification Process. To request a modification to an existing booking, Client must submit the request in writing to the Agency. The Agency will make reasonable efforts to accommodate modification requests but cannot guarantee that changes will be possible or that original rates will apply to modified bookings.

4.5 Refund Processing. When refunds are applicable, they will be processed back to the original form of payment. Processing times for refunds vary by Supplier and payment method, typically ranging from 30 to 90 days. The Agency has no control over Supplier refund processing times.

4.6 Non-Refundable Services. Certain travel services, including but not limited to some airfares, resort fees, and activity bookings, may be completely non-refundable regardless of when cancellation occurs. The Agency will clearly identify non-refundable components at the time of booking.

5. LIABILITY LIMITATIONS AND DISCLAIMERS

5.1 Agency Liability. In compliance with Wisconsin Consumer Act provisions prohibiting misleading statements, the Agency accepts responsibility for errors made directly by the Agency in booking travel arrangements that differ from what was confirmed to the Client. Our liability is limited to refunding any Agency fees charged or assisting in correcting the booking error.

5.2 Supplier Liability Disclaimer. The Agency expressly disclaims any and all liability for the acts, omissions, errors, representations, warranties, breaches, negligence, or non-performance of any Supplier. Client agrees to look solely to the applicable Supplier for any damages, claims, or losses resulting from such Supplier’s acts or omissions.

5.3 Travel Disruptions. The Agency is not liable for travel disruptions, including but not limited to delays, cancellations, overbookings, schedule changes, routing changes, or service issues with airlines, hotels, cruise lines, or other Suppliers. While the Agency will make reasonable efforts to assist Clients experiencing travel disruptions, ultimate responsibility for resolution lies with the applicable Supplier.

5.4 Information Accuracy. While the Agency makes every effort to ensure the accuracy of information provided to Clients, we cannot guarantee the accuracy of information provided by Suppliers regarding accommodations, pricing, or other travel services. The Agency is not responsible for errors or omissions in any Supplier advertisements, promotions, or representations.

5.5 Consequential Damages. Under no circumstances shall the Agency be liable for any special, incidental, indirect, consequential, exemplary, or punitive damages arising from or related to travel services, including but not limited to loss of income or profits, loss of enjoyment, emotional distress, or other damages resulting from travel disruptions or unsatisfactory travel experiences.

5.6 Maximum Liability. In the event the Agency is found liable for any damages whatsoever, such liability shall be limited to the amount of Agency compensation received for the booking in question. This limitation applies to any and all damages, claims, and causes of action whatsoever based on any legal theory.

6. CLIENT RESPONSIBILITIES AND TRAVEL DOCUMENT REQUIREMENTS

6.1 Travel Documentation. Client assumes full responsibility for obtaining and maintaining all necessary travel documents, including but not limited to:

Valid passports (with minimum 6 months validity beyond return date for international travel)
Visas
Health certificates or vaccination records
Government-issued identification
Any other documentation required for travel

6.2 Document Verification. The Agency will provide general guidance and document checklists for Client’s intended destination(s), but it remains Client’s sole responsibility to verify and obtain all required documentation. The Agency is not responsible for denied boarding, entry, or exit due to documentation issues.

6.3 Travel Requirements Research. Client acknowledges responsibility for researching and understanding all travel requirements for their specific itinerary, including:

Entry and exit requirements for all countries on the itinerary
Health requirements and recommendations
Safety advisories and travel warnings
Customs regulations
Currency restrictions
Local laws and customs

6.4 Accuracy of Information. Client is responsible for providing accurate and complete information to the Agency, including but not limited to:

Full legal names as they appear on travel documents
Correct dates of birth
Contact information
Special needs or requirements
Citizenship and residency status
Any other information necessary for booking travel services

6.5 Travel Readiness. Client is responsible for ensuring they are physically and otherwise fit for travel. The Agency is not responsible for any adverse consequences resulting from Client’s failure to disclose medical conditions, mobility limitations, or other factors that may affect travel readiness.

6.6 Timeliness. Client is responsible for timely arrival at airports, ports, and other departure points. The Agency recommends arriving at least 2-3 hours before domestic flights and 3-4 hours before international flights. The Agency is not responsible for missed departures due to Client’s failure to allow sufficient time.

7. TRAVEL INSURANCE RECOMMENDATIONS

7.1 Strong Recommendation. The Agency strongly recommends that all Clients purchase comprehensive travel insurance to protect their travel investment and themselves against unforeseen circumstances. Travel insurance options may include coverage for:

Trip cancellation or interruption
Medical emergencies and evacuation
Travel delays
Baggage loss or delay
Other travel-related risks

7.2 Insurance Declination. If Client chooses to decline travel insurance, Client will be required to sign an insurance waiver acknowledging the risks of traveling without adequate coverage. The Agency maintains detailed documentation of all insurance recommendations and Client decisions regarding insurance.

7.3 Insurance Limitations. Client acknowledges that travel insurance policies contain limitations, exclusions, and requirements. The Agency will provide general information about available insurance options, but it is Client’s responsibility to read and understand the full terms and conditions of any insurance policy purchased.

7.4 Third-Party Policies. Travel insurance is provided by third-party insurance companies, not by the Agency. All claims must be filed directly with the insurance provider according to their procedures. The Agency will provide reasonable assistance with the claims process but cannot guarantee approval of any claim.

7.5 Pre-Existing Conditions. Many travel insurance policies exclude coverage for pre-existing medical conditions unless the policy is purchased within a specified timeframe after initial trip deposit. Client is responsible for understanding and complying with these requirements if coverage for pre-existing conditions is desired.

8. PRIVACY AND DATA PROTECTION POLICIES

8.1 Information Collection. In accordance with Wisconsin privacy laws governing business collection and disclosure of personal information, the Agency collects personal information necessary to facilitate travel arrangements, including but not limited to:

Full legal names
Contact information
Payment details
Passport information
Birth dates
Special needs or preferences
Loyalty program memberships

8.2 Information Use. The Agency uses Client information for the following purposes:

Booking and confirming travel arrangements
Communicating with Clients about their travel plans
Processing payments
Resolving travel issues
Complying with legal requirements
Improving Agency services

8.3 Information Sharing. The Agency shares Client information with Suppliers as necessary to facilitate travel arrangements. This includes airlines, hotels, cruise lines, tour operators, and other travel service providers. The Agency follows standard travel industry practices regarding information sharing with Suppliers.

8.4 Third-Party Sharing. The Agency may also share Client information with the following third parties:

Payment processors
Technology service providers
Legal and regulatory authorities when required by law
Professional advisors such as attorneys or accountants

8.5 Information Security. The Agency implements reasonable security measures to protect Client information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

8.6 Information Retention. The Agency retains Client information for as long as necessary to fulfill the purposes outlined in this Agreement, comply with legal obligations, resolve disputes, and enforce our agreements.

8.7 Client Rights. Clients have the right to:

Access their personal information held by the Agency
Request correction of inaccurate information
Request deletion of information (subject to legal retention requirements)
Opt out of marketing communications

9. COMMUNICATION AND RESPONSE TIME COMMITMENTS

9.1 Response Time. The Agency commits to responding to all Client inquiries within 24 hours during business days. This response may be an acknowledgment of receipt with a timeline for a more detailed response if the inquiry requires research or consultation with Suppliers.

9.2 Emergency Contact. For urgent travel issues outside normal business hours, Clients with active bookings may contact the Agency’s emergency number: 608-218-4349. This service is intended for genuine travel emergencies only, such as flight cancellations, denied boarding, or accommodation issues during travel.

9.3 Communication Methods. The Agency communicates with Clients through the following methods:

Email
Telephone
Text message (with Client consent)
Video conferencing (for consultations)

9.4 Documentation. All significant communications regarding travel arrangements will be documented in writing. Verbal discussions will be summarized in follow-up emails to ensure clarity and maintain a record of all arrangements and agreements.

9.5 Contact Information Updates. Client is responsible for providing and maintaining current contact information. The Agency is not responsible for communication failures resulting from outdated or incorrect contact information.

9.6 Preferred Communication. The Agency will make reasonable efforts to accommodate Client’s preferred communication method for routine communications. However, certain communications, including but not limited to booking confirmations, itineraries, and important travel updates, will be sent via email regardless of preferred communication method.

10. FORCE MAJEURE AND UNFORESEEABLE CIRCUMSTANCES

10.1 Definition. “Force Majeure” refers to unusual and unforeseeable circumstances beyond the control of the Agency or Suppliers, the consequences of which could not have been avoided even with all due care. Such circumstances include but are not limited to:

Natural disasters (hurricanes, earthquakes, floods, volcanic eruptions)
Acts of government or public authorities
War, civil unrest, or terrorism
Labor disputes or strikes
Public health emergencies or pandemics
Mechanical failures or technical problems with transportation
Other similar events beyond reasonable control

10.2 Agency Obligations. In the event of Force Majeure, the Agency’s obligations under this Agreement may be suspended or modified to the extent necessary. The Agency commits to:

Promptly notifying Client of the Force Majeure event
Making reasonable efforts to assist Client in rebooking or recovering refunds
Providing guidance and support throughout the disruption
Advocating on Client’s behalf with Suppliers when possible

10.3 Rebooking Assistance. In the event of travel disruptions due to Force Majeure, the Agency will make reasonable efforts to assist Client in rebooking travel arrangements. However, the Agency cannot guarantee availability or pricing for alternative arrangements.

10.4 Refund Limitations. Refunds for travel disruptions caused by Force Majeure are subject to Supplier policies. The Agency will assist in pursuing available refunds but cannot guarantee that refunds will be available or the amount of any refunds.

10.5 Additional Expenses. Client acknowledges that Force Majeure events may result in additional expenses, including but not limited to extended accommodations, alternative transportation, meals, or other necessities. These additional expenses are the responsibility of the Client unless covered by travel insurance or Supplier policies.

11. DISPUTE RESOLUTION AND GOVERNING LAW

11.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin, without giving effect to any choice of law or conflict of law provisions. All disputes shall be governed by Wisconsin law pursuant to Wisconsin Statutes Chapter 421-429.

11.2 Informal Resolution. In the event of any dispute, claim, question, or disagreement arising from or relating to this Agreement or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.

11.3 Mediation. If the parties do not reach a solution through informal resolution within a period of 60 days, then upon written notice by either party to the other, any unresolved dispute, claim, question, or disagreement shall be submitted to mediation in Waukesha County, Wisconsin, in accordance with the mediation procedures of the American Arbitration Association. The parties agree to participate in good faith in the mediation process.

11.4 Binding Arbitration. If the dispute is not resolved through mediation, the parties agree that any and all disputes, claims, or controversies arising out of or relating to this Agreement shall be submitted to binding arbitration in Waukesha County, Wisconsin, before a single arbitrator in accordance with the Commercial Arbitration Rules of the American Arbitration Association then in effect. The arbitrator’s decision shall be final and binding and judgment may be entered thereon in any court having jurisdiction.

11.5 Limitations Period. Any claim or cause of action arising out of or related to this Agreement must be filed within one (1) year after such claim or cause of action arose, regardless of any statute or law to the contrary. Any claim not filed within the one-year period shall be deemed waived.

11.6 Class Action Waiver. Client agrees to resolve any disputes with the Agency on an individual basis and waives any right to pursue any claims on a class or consolidated basis or in a representative capacity.

12. GENERAL TERMS AND CONDITIONS

12.1 Entire Agreement. This Agreement constitutes the entire understanding and agreement between the parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements or understandings, inducements, or conditions, express or implied, written or oral, between the parties.

12.2 Amendments. The Agency reserves the right to modify or amend this Agreement at any time. Amendments will be effective upon posting of the amended Agreement on the Agency’s website or direct notification to Client. Client’s continued use of Agency services after such modifications constitutes acceptance of the amended terms.

12.3 Severability. If any provision of this Agreement, or any portion thereof, is held to be invalid, illegal, void, or unenforceable by any court or tribunal of competent jurisdiction, the remainder of this Agreement shall remain in full force and effect to the maximum extent permitted by law. The parties agree that any such invalid, illegal, void, or unenforceable provision shall be modified and limited in its effect to the extent necessary to cause it to be enforceable, or if such modification is not possible, shall be deemed severed from this Agreement.

12.4 No Waiver. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver of such provision or the right of such party thereafter to enforce each and every provision of this Agreement. No waiver shall be effective unless in writing and signed by the party against whom enforcement is sought.

12.5 Assignment. Client may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of the Agency. Any attempted assignment in violation of this provision shall be null and void. The Agency may assign this Agreement to any successor in interest, subsidiary, or affiliate without notice to Client.

12.6 Relationship of Parties. Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between the parties. The Agency is an independent contractor and not an employee or agent of Client.

12.7 Third-Party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns. Nothing herein shall give or be construed to give any person or entity, other than the parties hereto and their respective successors and permitted assigns, any legal or equitable rights hereunder.

12.8 Force Majeure. Neither party shall be liable for any failure or delay in performance under this Agreement to the extent such failure or delay is caused by circumstances beyond that party’s reasonable control as defined in Section 10.

12.9 Survival. The provisions of this Agreement which by their nature should survive termination of this Agreement shall survive termination, including but not limited to provisions relating to limitation of liability, indemnification, dispute resolution, and governing law.

12.10 Headings. The headings used in this Agreement are for convenience only and shall not be used to construe or interpret this Agreement.

13. ACKNOWLEDGMENT AND ELECTRONIC SIGNATURE REQUIREMENTS

13.1 Acknowledgment. By engaging the services of the Agency, Client acknowledges that they have read, understood, and agree to be bound by all terms and conditions set forth in this Agreement.

13.2 Electronic Signatures. In compliance with the Electronic Signatures in Global and National Commerce Act (E-SIGN), 15 U.S.C. § 7001 et seq., the parties agree that electronic signatures shall be valid and binding for all purposes related to this Agreement. Electronic signatures include but are not limited to email confirmations, digital signature platforms, and checkbox acknowledgments on the Agency’s website or booking forms.

13.3 Consent to Electronic Communications. Client consents to receive communications from the Agency electronically and agrees that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

13.4 Revocation of Consent. Client may revoke consent to electronic communications at any time by notifying the Agency in writing. However, such revocation may impact the Agency’s ability to provide services efficiently and may result in additional administrative fees.

13.5 Record Retention. The Agency maintains electronic records of all agreements and communications with Clients. Client may request copies of these records at any time, subject to reasonable administrative fees for extensive requests.

13.6 Multiple Travelers. When booking for multiple travelers, the person making the booking represents and warrants that they have authority to accept these Terms and Conditions on behalf of all travelers in the booking party.

IN WITNESS WHEREOF, the parties acknowledge their agreement to these Terms and Conditions as of the date of booking.

Just GO Travel WI LLC